Click on the Exhibitor Hall icon and that will take into the exhibitor hall. Click on the vendor logo to “enter” the exhibitor booth.

Click on the Sessions icon. Click on any session title and access the “View Session” button. You will be able to access 5 minutes in advance of the start time.

See your LLS final confirmation email.

Absolutely! To switch sessions, simply return to the sessions page and join the session you wish to view.

Yes! To ask a question, simply click the “Submit New Question” button located within the media platform

Yes – closed captioning will be provided via the “Captions” tab located within the media platform.

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. If you continue to have technical issues please use the Tech Support Chat below.

Please ensure your organization meets hardware, software and bandwidth. Please take the following requirements well in advance

Step 1: Perform a browser test
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

• 2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)
  Minimum Browser Requirements:
  Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
• Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11
• IP Addresses and Ports to Allow for HTML5:
  72.32.161.112 port 80, 443 (web and audio)
  72.32.200.104 port 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

Need Further Technical Assistance? Please submit your question below in the chat window.

All the sessions will be recorded unless a speaker doesn’t allow LLS to record. LLS will notify all registered attendees via email when the recordings will be available, along with information on how to access these. On average, it takes approx. 2 weeks after the BCC for the recordings to become available.

Attendees can access this conference via a computer, tablet or their smart phone. However, this conference is web based and will be streamed. There is no toll free phone number one can call. Attendees must utilize an internet connection to access the conference.

No CEUs are offered with this conference.

At this time, the service isn’t provided.

For any non-conference questions, such as disease, treatment, and support information, please contact our LLS Information Resource Center at (800) 955-4572. Our center is open Monday to Friday, 9 a.m. to 9 p.m. ET.

If the presenter agrees to share his/her slides they will be made available. LLS will notify all attendees via email when this happens, along with information on how to access these. On average, it takes approx. 2 weeks after the BCC for slides to become available.

Our support team is standing by and ready to assist. Please submit a detailed ticket of your question and someone will respond as soon as possible:https://elevatehelp.commpartners.com/support/tickets/new